Sanitary Sewer Q&As
The property owners or residents of a neighborhood who may be experiencing on-going septic problems or who wish to get sewer service should contact RVSS. If sanitary sewer service is needed, a petition should be circulated to ask RVSS for information. More information . . .
RVSS issues sewer permits for Shady Cove, Eagle Point, White City, Central Point, Jacksonville, Phoenix, and Talent. If the development is within the City of Medford and a new tap is required to an RVSS sewer line, RVSS will issue the tap permit, and the City of Medford will issue the permit to construct the service line. Jackson County issues sewer permits for the City of Gold Hill only.
RVSS performs the inspections on sewer service lines if the permit is issued by RVSS. Gold Hill service lines are inspected by RVSS, as well.
If directly billed by RVSS, contact customer service, and engineering questions can be answered by calling the front office at (541) 779-4144 or (541) 664-6300. If you are experiencing blockage or backups with your system, call the maintenance office at (541) 779-4186.
RVSS has drawings of many (not all) of our customers' service lines (pipes connected to the public sewer) that can be picked up at our office, emailed, faxed, or mailed.
We recommend calling RVSS first. That way, if the problem you're experiencing stems from a problem in the public sewer main, we can fix it without any additional cost to you. If the public sewer main is okay, then you may need the help of a professional plumber.
It is the property owner's responsibility to maintain the service lateral free from obstructions, including tree roots. If a service lateral is damaged and within the public right-of-way, RVSS will make the repair.
A STEP system is a Septic Tank Effluent Pump system, and a STEG system is a Septic Tank Effluent Gravity system. These systems hold the solid waste and transport the liquid waste from your house to our mainline using a pump (STEP) or gravity (STEG). RVSS maintains the tanks and removes the solid waste on a regular basis.
RVSS does maintain a handful of the pump systems throughout the service area. If you are unsure if RVSS maintains yours, the best thing to do is call RVSS before calling someone else to make any repairs. We will be able to tell you if the pump system on your property is one that we maintain.