Sewer Billing Information

Returned NSF Payments
Billing Periods
Discount on Quarterly and Annual Sewer Billings
Payment Locations
Recurring Payments
Electronic Payments
Owner Responsibility
Temporary Suspension of Service
Late Charges
Sewer Collections through Property Tax Bill
Business accounts on well water
Business accounts with high water consumption that does not go to the sewer system

Returned NSF Payments.  back to top
A $15 charge will be assessed for all returned checks and auto-pay transfers.
Billing Periods.  back to top
All monthly billings are sent at the end of the month (in arrears). For example bills mailed the end of August would show billing period of August 1 through August 31. Quarterly invoices are one month in arrears and two months in advance. For example bills mailed the end of December would show the billing period of December 1 through February 28.  Annual statements are one month in arrears and eleven months in advance.



Discount on Quarterly and Annual Sewer Billings.  back to top

Single family residential customers billed directly by RVSS may contact the RVSS office to set up quarterly or annual billing.  Quarterly billing nets a 3 percent savings and requires the customer to pay two months in advance, and annual billing saves the customer 5 percent and requires the customer to pay 11 months in advance.

Payment Locations.  back to top
Payments may be made at the payment drop box at our office at 138 W. Vilas Road, at Central Point City Hall, Phoenix City Hall, or at 19 other utility payment locations throughout the Rogue Valley. Please include the payment stub. Click here for a list of all drop box locations.
Recurring Payments (online). back to top
All customers billed directly by RVSS and who have set up online account access can choose to have their sewer account payments made automatically with their debit or credit card.  The amount billed will be charged to the card on or about the 16th of each month.  If for any reason the payment is rejected, the customer will receive an email to that effect, the card information will be deleted, and recurring payments will be disabled.  The new card must then be entered and recurring payment must be enabled by the customer.  The customer is required to keep the card data current.
Auto-Pay.  back to top
Complete the application (see link below) to authorize a regularly scheduled payment from your checking or savings account. Customers will still receive a sewer bill showing how much will be deducted from their checking or savings account. The payment will be automatically transferred from the customer's bank account on the bill's due date or the following business day. Proof of payment will appear on bank statements and the online account. Authorization requests must be received in our office by the 20th of the month to be effective the following month. Eagle Point, Shady Cove, and Jacksonville customers continue to pay directly to their city. Auto-Pay Application Form
Electronic Payments.  back to top
Payments can be made electronically using your Visa, MasterCard, or Discover card either by phone at 541-727-0234 or at this website by clicking on My Account then Sewer Account Access and Payment.   Online account access must be created by the customer in order to save the credit or debit card information.  A number of local banks offer bill paying services whereby all monthly bills may be paid by one phone call or using their website. There may be a small monthly charge for this service. Also, there are internet services where all bills can be paid through the internet for a charge. 
Owner Responsibility.  back to top
All charges for sewer services are the responsibility of the property owner of record. All accounts will be in the name of the owner unless he/she requests that the bills be sent to the commercial tenant(s) or paid by a property manager. This is done by calling our office at 541-664-6300 and requesting an Owner Notification Form or printing out and mailing to RVSS either the Commercial Properties Owner Request for Tenant Billing or the Owner Request for Property Management Billing. Signing one of these forms indicates acceptance of responsibility for the account balances even though the account will be in the commercial tenant's name or billed to the property manager. RVSS will not mail duplicate invoices for sewer service. However, an owner may call our office at any time to find out the balance on their accounts.
Temporary Suspension of Service.  back to top
Customers who will not be occupying their residence for two or more months may request service be temporarily turned off. Estimated date of return must be given, the account must be current, and a fee equal to one month's service charge must be paid.
Late Charges.  back to top
Accounts are due and payable 15 days after being billed. Late fees are charged monthly on all amounts that are 10 days or more past due. They are calculated at 3% of the unpaid balance, with a $3 minimum monthly late charge.
Sewer Collections through Property Tax Bill.  back to top
Each June past-due accounts are sent to the County Tax Assessor for certification, after proper notification of the property owner. This means that the amounts due will be added to the annual property tax bill. We do not recommend paying your bill in this manner.  A 10% administration fee is charged upon certification. These sewer charges, late fees and administration fees are not deductible as property taxes for your IRS federal tax return.
Business accounts on well water.  back to top
Our business customers are billed on the amount of water that is used. Generally, we can ascertain this amount from the water billed by one of the local municipal water vendors. If you are on a well, we may require that you install a water meter so that the monthly invoice can be accurately determined.
Business accounts with high water consumption that does not go to the sewer system.  back to top
Business sewer charges are based on the amount of water that is used. If a large amount of water is used for irrigation or other purposes that will not affect sewer services, you may wish to consider installing a separate water meter. Such a meter will measure the water used for that purpose, which will be subtracted from your total water consumption. Call us for details.

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