Sewer Account Q&As

Can I pay my sewer bill over the phone?
What are my options for paying my sewer bill?
Can I pay with my credit or debit card?
Can my bill be paid automatically?
Are there discounts available?
What is the balance of my account?

Why are you charging me for a storm drain? 


Can I pay my sewer bill over the phone?                                                                                  back to top
Yes.  Call 541-727-0234 and listen to and follow the instructions carefully.  We accept Visa, MasterCard, or Discover credit or debit cards.  You can also access the payment system by calling 541-664-6300 and pressing 1.  Have your nine-digit sewer account number ready.

What are my options for paying my sewer bill?                                                                        back to top
Payment options include paying by phone at 541-727-0234, sending your payment through the mail, leaving it at a drop box, or bringing it to our office; paying automatically from your checking or savings account (click here for the auto pay application in pdf format); paying through this website with a credit or debit card; setting up recurring payments on this website using your credit or debit card; or using your bank payment website or third party payer.

Can I pay with my credit or debit card?                                                                                   back to top
Yes. You can pay with a debit or credit card at our office, over the phone at 541-727-0234, or on our website.  For the website click on Sewer Account Access & Payment.  To gain access to your sewer account(s) click on the 'First Time User? Register Now' link . Enter the information as it shows on your bill.  If your name is misspelled on the bill, please contact our billing department at 541-664-6300 to get it corrected before continuing with the registration.

                                                                                          back to top
There are two ways to have your sewer bill paid automatically:
1) Through recurring payments in your online account using your debit or credit card.  Click here for 'How do I Activate Recurring Payments?"  The amount paid through recurring payments will be the total account balance at the time we run the recurring payments.  If you have previously been paying using the autopay through your bank, please contact RVSS to cancel that service to prevent possibly being charged twice. If your credit card expires, the payment will not be made, you will receive an email informing you of the declined payment, and your card information will be removed from the site.  Please remember to update your card information on the payment site.
2) Through Auto Pay (click here for the auto pay application in pdf format).

Are there discounts available?                                                                                                 back to top
Yes.  Single family residential customers may contact the RVSS office to set up quarterly or annual billing.  Quarterly billing nets a 3 percent savings and requires the customer to pay two months in advance.  Annual billing saves the customer 5 percent and requires the customer to pay 11 months in advance.

What is the balance on my account?                                                                                        back to top
You can check your account balance and history from the Sewer Account Access & Payment tab on our website and logging in.  You are welcome to call the RVSS office at 541-664-6300 to get your account balance, as well.

I don't have a storm drain. Why are you charging me for one?                                                 back to top
The stormwater fee collected by RVSS supports the Stormwater Quality program mandated under the Federal Clean Water Act.  This program is intended to protect and improve the quality of the water entering the streams from the more densely populated areas.  Areas included in this program were determined based on residential density, not access to public storm drains.  Click here for more information on our stormwater program.  Rogue Valley Sewer Services charges an additional fee to Phoenix and Talent customers on behalf of those cities.  The revenue from those fees is passed through to Phoenix and Talent.

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