Sewer Billing Information
Returned NSF Payments. Effective December 15, 2006, a $15 charge
will be assessed for all returned checks and auto-pay transfers.
Billing Periods. All monthly billings are sent at the end of the
month (in arrears). For example bills mailed the end of August would show
billing period of July 31 through August 31. Quarterly invoices are one
month in arrears and two months in advance. For example bills mailed the end of
December would show the billing period of November 30 through February 28.
Discount on Quarterly and Annual Sewer Billings. For the convenience of
all of our single family residential customers (except Eagle Point and
Jacksonville) we offer the
option to be billed quarterly at a discounted rate of 3% or to be billed once a
year for a discounted rate of 5%. Please call for more information on these
billing options.
Payment Locations. Payments may be made at the payment drop box at our
office at 138 W. Vilas Road, at Central Point City Hall, Phoenix City Hall, or at
19 other
utility payment locations throughout the Rogue Valley. Please include the
payment stub. Click here for a list of all 22 locations. Drop
Box Locations
Auto-Pay. Monthly and quarterly residential customers complete the
application (see link below) to authorize a regularly scheduled payment from
their checking or savings account. Customers will still receive a monthly
sewer bill showing how much will be deducted from their checking or savings
account. The payment will be automatically transferred from the
customer's bank account on the bill's due date. Proof of payment will
appear on bank statements. Authorization requests must be received in
our office by the 20th of the month to be effective the following
month. Eagle Point and Jacksonville customers must continue to pay
directly to their city. Auto-Pay
Application Form
Electronic Payments. Payments can be made electronically using your Visa,
MasterCard, or Discover card either by phone or on line by clicking on My
Account then Pay with Credit Card. Also a number of local banks offer bill
paying services whereby all monthly
bills may be paid by one phone call or using their website. There may be a small monthly charge for this
service. Also, there are internet services, such as Yahoo Bill Pay, where all
bills can be paid through the internet for a small monthly charge. Depending on
the number of bills monthly, the charges can be less than the cost of a postage
stamp per bill.
Owner Responsibility. All charges for sewer services are the
responsibility of the property owner of record. All accounts will be in the name
of the owner unless he/she requests that the bills be sent to the tenant(s).
This is done by calling our office at 664-6300 and requesting an Owner
Notification Form. Signing this form indicates acceptance of responsibility for
the account balances even though the account will be in the tenant's name.
It is not possible for RVS to mail duplicate invoices
for sewer service. However, an owner may call our office at any time to find out
the balance of their tenant's account.
Temporary Suspension of Service. Customers who will not be occupying
their residence may request service be temporarily turned off. Estimated date of
return must be given, the account must be current, and a fee equal to one
month
s service
charge must be paid.
Late Charges. Accounts are due and payable 15 days after being billed.
Late fees are charged monthly on all amounts that are 10 days or more past due.
They are calculated at 3% of the unpaid balance, with a $3 minimum monthly late
charge.
Sewer Collections through Property Tax Bill. Each July past-due accounts
are sent to the County Tax Assessor for certification, after proper notification
of the property owner. This means that the amounts due will be added to the
annual property tax bill. We do not recommend paying your bill in this manner.
Payment arrangements that would bring the account current within 10 months may
be available. By not paying monthly sewer bills on time, you will be accruing
late charges. Also, a 10% administration fee is charged upon certification.
These sewer charges, late fees and administration fees are not deductible
as property taxes for your IRS federal tax return.
Business accounts on well water. Our business customers are billed on the
amount of water that is used. Generally, we can ascertain this amount from the
water billed by one of the local municipal water vendors. If you are on a well,
we may require that you install a water meter so that the monthly invoice can be
accurately determined.
Business accounts with high water consumption that does not go to the sewer
system. Business sewer charges are based on the amount of water that is
used. If a large amount of water is used for irrigation or other purposes that
will not affect sewer services, you may wish to consider installing a separate
water meter. Such a meter will measure the water used for that purpose, which
will be subtracted from your total water consumption. Call us for details.
