Sewer Account Q&As


Can I pay my sewer bill over the phone?
Yes.  Call 541-727-0234 and follow the instructions.  We accept Visa, MasterCard, or Discover credit or debit cards.  You can also access the payment system by calling 541-664-6300 and pressing 1.  You need your nine-digit sewer account number in order to pay.

What are my options for paying my sewer bill?
Payment options include sending your payment through the mail, leaving it at a drop box, or bringing it to our office; paying automatically from your checking or savings account (available to our monthly and quarterly residential customers only--click here for the auto pay application in pdf format); paying through our website with a credit or debit card; setting up recurring payments on our website using your credit or debit card; or using your bank payment website or third party payer.

Can I pay with my credit or debit card? 
Yes. You can pay at our office or on our website.  For the website click on Sewer Account Access & Payment.  To gain access to your sewer account(s) click on the link in the Register Using Your Utility Bill box. Enter the information as it shows on your bill.  If your name is misspelled on the bill, please contact our billing department at 541-664-6300 to get it corrected before continuing with the registration.

Can my bill be paid automatically?
There are two ways to have your sewer bill paid automatically:
1) Through recurring payments in your online account using your debit or credit card.  Click here for 'How do I Activate Recurring Payments?"The amount paid through recurring payments will be the total account balance at the time we run the recurring payments.  If you have previously been paying using the autopay through your bank, please contact RVSS to cancel that service. If you credit card expires, the payment will not be made.  Please remember to update your card information on the payment site.
2) Through Auto Pay if your account is single family residential being billed monthly or quarterly (click here for the auto pay application in pdf format).

Are there discounts available?
Yes.  Single family residential customers may contact the RVSS office to set up quarterly or annual billing.  Quarterly billing nets a 3 percent savings and requires the customer to pay two months in advance, and annual billing saves the customer 5 percent and requires the customer to pay 11 months in advance.

What is the balance on my account? 
You can check your account balance and history from the Sewer Account Access & Payment tab on our website and logging in.  You are welcome to call the RVSS office at 541-664-6300 to get your account balance.

I don't have a storm drain. Why are you charging me for one? 
The stormwater fee collected by RVSS supports the Stormwater Quality program mandated under the Federal Clean Water Act.  This program is intended to protect and improve the quality of the water entering the streams from the more densely populated areas.  Areas included in this program were determined based on residential density, not access to public storm drains.  Click here for more information on our stormwater program.
 




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