Making Changes to Your Online Account


These step-by-step instructions cover some of the changes our customers may want to make to their online account.  This is in no way a comprehensive list.  If you need additional help, feel free to contact our office at 541-664-6300.

Click on an item below for the instructions:

Make a Quick Payment
Fix Payment Made to the Wrong Account
Activate the E-bill Option
Stop Receiving Paper Bills
Activate Recurring Payments
Add a New Customer Number
Make the New Customer Number the Default Account
Remove an Old Customer Number
Change My E-mail Address
Change My Password
Forgot My Password
Change/Update My Credit Card Information
Enter a New Credit Card
Remove a Credit Card

 

How do I Make a Quick Payment?                                                                                      Back to Top

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

  1. Under the My Account tab, click Sewer Account Access and Payment
  2. Click 'Quick Payment' in the right-hand box
  3. Enter your account number
  4. Click Make Payment
  5. CONFIRM YOUR SERVICE ADDRESS in the Property Location section (upper right-hand corner) BEFORE CONTINUING
  6. Enter all of the data requested
  7. Click Submit Payment
  8. On the receipt CONFIRM YOUR SERVICE ADDRESS AGAIN
  9. Save your receipt

What do I do if I Have Made a Payment to the Wrong Account?                                          Back to Top

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

  1. Have your receipt in front of you
  2. Contact RVSS at 541-664-6300
  3. Let the customer service representative know you made a payment to the wrong account
  4. The customer service representative will ask you for information on the receipt in order to correct the error

How do I Activate the E-bill Option?                                                                                    Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. Click on the account number for which you’d like to receive e-bills
  4. In the electonic Bill via E-Mail section click the circle to the left of ‘Yes, send an electonic copy of my billing statement via e-mail when the bill is ready’
  5. Click Submit

How do I Stop Receiving Paper Bills?                                                                                    Back to Top

This option is only available if you have activated the e-bill option

  1. Log into your online account
  2. Click the My Profile tab
  3. Click on the account number for which you’d like to stop receiving paper bills
  4. In the Paper Bill via Post Office section click the circle to the left of ‘No, do not print and send my bill using the postal service’
  5. Click Submit

How do I Activate Recurring Payments?                                                                               Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. Click on the account number for which you’d like to start recurring payments
  4. In the Auto Payment of Bill section click the box to the left of ‘Yes, I would like to activate auto payment’
  5. Click Submit
  6. Confirm there is a check mark to the right of your account number in the Auto Pay column

How do I Add a New Customer Number?                                                                               Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. In the Your accounts section click Add more accounts to this membership
  4. Enter the information requested
  5. Click Submit

How do I Make the New Customer Number the Default Account?                                          Back to Top

  1. In the Your accounts section click the new account number
  2. At the bottom of the screen in the Options section check the box next to ‘Make this customer my default when I log in.
  3. Click Submit

How do I Remove an Old Customer Number?                                                                         Back to Top

After making the new account number the default account in the Your accounts section click Remove  (MAKE SURE IT IS THE ACCOUNT YOU WANT TO REMOVE—YOU WILL NOT BE ASKED TO CONFIRM)

How do I Change My E-mail Address?                                                                                      Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. In the Account Information section click Change next to the e-mail address you’d like to change
  4. Enter your e-mail address twice
  5. Click Submit

How do I Change My Password?                                                                                               Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. In the Account Information section click Change next to your password
  4. Enter your current password
  5. Enter your new password twice
  6. Click Submit

What if I Forgot My Password?                                                                                                Back to Top

  1. Click 'Forgot Password?' below the login area
  2. Enter the e-mail to which you’d like to have the reminder sent
  3. Click Reset Password
  4. Within 2 hours there should be an e-mail from noreply@merchanttransact.com in your inbox
  5. If you did not receive an e-mail, contact us.
  6. If you did receive an e-mail, click on the 'click here' link in the email
  7. Enter your new password two times
  8. Click Set Password

How do I Change/Update My Credit Card Information?                                                           Back to Top

    There is no way to update your existing credit card.  Follow the instructions to Remove a Credit Card and to Enter a New Credit Card below.

How do I Enter a New Credit Card?                                                                                        Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. In the Your Saved Payment Methods section click Add a new payment method for your default account
  4. In the Description section enter a name
    1. If the account has never had a credit card associated with it, you may keep the default description
    2. If the credit card you are entering is in addition to or a replacement for the existing credit card, you will need to type a different name than the default.
  5. Enter the information requested in the Credit Card Information section
  6. Click Add payment method to this customer

How do I Remove a Credit Card?                                                                                            Back to Top

  1. Log into your online account
  2. Click the My Profile tab
  3. In the Your Saved Payment Methods section click Remove next to the credit card you want to delete.
  4. Confirm you clicked on the correct payment method, and click OKAY.  Otherwise click Cancel.

 




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